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Officer Application Support
Information Technology Department, Lahore
Apply By Dec 18, 2020
Job Description (total positions: 1, posted on: Nov 18, 2020)

Job Summary:

  • This role is purely based on IT support function and is responsible to cater all the related issues of internal as we as external customers.
  • This role is also critical as to run daily End Of Day of core banking application and generating reports.
  • As Bank has 24 Hours shift operation so this resource will be facilitating shift operators and will maintain smooth operation for CBS and other allied business applications.
  • This role is essential as bank may have disruption in application operations in the absence of required resource for Application Support.

Job Description:

  • Core Application Support to users.
  • Running COB for Core Banking Application.
  • Shift Operations.
  • In time resolution of tickets tagged from Help Desk.
  • Technical Support for all allied applications running in bank.
  • User management for all applications including Core Banking Application.
  • Logging technical issues and their resolution in time.
  • Troubleshoot issues and help users.
  • Install, configure and upgrade equipment/software packages.
  • Give basic tips to new users.
  • Provide technical support to database/system admin.
  • Provide high quality support services to internal clients.
  • Resolving IT service requests by all branches.
  • Any other task assigned by Line Manager

Core Competencies:

  • Good all round computer skills.
  • Good interpersonal and communication skills.
  • Able to work on their own or in a team.
  • Thorough or precise in their work.
  • Able to multi-task and prioritize tasks.
  • Able to use their initiative.
  • Be prepared to work unsociable hours.
  • CCNA/MCSC certifications are preferred

Required Skills

Application Support Services, Customer Support Operations, Technical Support,

Industry
Banking/Financial Services
Category
Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
Gender
No Preference
Minimum Education
Bachelors
Degree Title
BS/BCS/BIT
Career Level
Entry Level
Minimum Experience
Fresh(Fresh or 1 years of relevant experience.)