Strategic Management

•   Develop culture and ensure implementation of full compliance of AML (Anti Money Laundering) and KYC (Know Your Customer) at all levels in all branches
•   Close the loops on all IA and risk matters within their regions within agreed upon time lines, develop, and implement strategies to prevent the same from being repeating. 
•   Act as liaison between branches and head office. Participate in monthly HO meetings and conduct monthly region level meetings with BM and OMs every month on a pre-agreed time line.
•   Build and maintain a culture aligned with bank’s values with highest level of transparency, integrity and strong ethical base. Demonstrate zero tolerance on issues pertaining to values and ethics and take necessary and immediate action whenever required.
•   Review and finalize potential locations for Unit expansion in the region.
•   Develop Marketing strategies and tools with Head of Marketing, Business Banking Team and get it implemented by his team.

General Management

•   Establish clear lines of communication with staff at all times to address all concerns and grievances in a timely manner as per policy and report these to relevant departments including HR and BB.
•   Regularly coordinate with operations, internal audit, risk and human resources to ensure alignment of goals and continuous improvement of processes, people and policies.
•   Prepare regular weekly and monthly reports on an agreed upon format by Saturday of every week and the 5th of every month.
•   Review and control the overall cost of the region in terms of cost of funds, administrative costs as well as becoming productive through quality growth on regular basis (at least monthly). Ensure that all branches within their region become profitable within agreed upon time lines.
•   Monitor individual branch performance through their KPIs and direct client interaction, review of information with branch managers & provide guidelines for achieving goals. Also, demonstrate a culture of accountability for non-performers.
•   Oversee the functioning of 5-10 branches and ensure the complete oversight of branch operations within his/her area including but not limited to assets, liabilities, operations, controls, HR management, target completion, etc.
•   Visit to Branches for portfolio visits for both Asset and Liability customers once a month.
•   Overall responsible for all issues related to administrative matters such as security, construction etc. in his Region.

Employee Coaching Team Building

•   Develop and conduct regular trainings of staff and identify training & development needs of the team & ensure ongoing capability development.
•   Develop succession planning and pipelining across the region in order to build and provide growth opportunities to staff within the region.
•   Develop and conduct regular trainings of staff and identify training & development needs of the team & ensure ongoing capability development.
•   Meet once in a quarter with all credit staff in his region to assess credit performance 
•   Developing, motivating, coaching, mentoring and retaining staff that meet the standards set forth by FMBL.
•   Ensure selection of the right fit for all positions of the branch based on merit
•   Ensure a highly performing and motivated team across the region and ensure strong ethics, values and integrity at all levels. Establish a KYC (know your staff) process and hold regular skip meetings with staff to ensure high performance and retention.

Organizational Development

•   Responsible for random review of asset files of each Branch in his region as instructed by HBB
•   Monitor Region PAR and control the OD numbers for region and develop remedies in liaison with Business Banking, Zonal manager and HBB
•   Assess metrics for performance by Operations team with quarterly visits
•   Daily monitoring of MIS on Region level for working in the individual zones (mobilization, 2H F2F, field visits)
•   Develops current resources at Zonal manager level and identifies  future resources for development in coordination with existing Zonal managers
•   Oversee audits for all Branches in his Region and work on resolution of given discrepancies with Business banking team and Zonal managers
•   Work extensively on Public relations in the region to support his zonal and Branch managers for Liability generation, creating goodwill and improving the Bank's image leading to Business generation
•   Work with HBB for any executive assignments which need to be implemented in the Region.

Customer Care

•   Continuously review customer care and service standards across the region and monitor exit client ratios and ensure that high standards of client retention and satisfaction across the region. Undertake a competitive analysis
•   Ensure that all service quality targets for the region are met with; develop a service-oriented culture by reducing turnaround time, quality of service and capacity of staff.
•   Ensure timely resolution of customer complaints & queries; evaluate feedback from internal & external customers.
•   Oversee the branches to ensure that asset and deposit growth targets are met as per bank’s business plan and in the light of agreed upon regional growth plans and strategies
•   Continuously review customer care and service standards across the region and monitor exit client ratios and ensure that high standards of client retention and satisfaction across the region. Undertake a competitive analysis.
•   Develop realistic and realizable strategies for the region and implement them effectively, after review and approval of BB.
•   Review sample of customer credit appraisals in each Branch once a quarter
•   Oversee resolution of all Customer care issues in entire Region and improve rating in TCI (Telephonic Customer Inside) Report for Region providing suggestions for improvement.

Business Development

•   Work on New business development for both Assets and Liabilities for the Region in order to expand Business.
•   Work on Region strategy with HBB to improve given Key Performance indicators.
•   Develop Product strategy with Business banking, product team and HBB.

Discipline Management

•   Develop and inculcate a culture of zero tolerance to fraud and ensuring that appropriate and timely action is taken in case such an incident arises.
•   Ensure that fraud is controlled in the region and that a strong and focused culture which is open, fair, ethical and people centric is developed and maintained at all times.
•   Ensure quality at all levels and develop and maintain a culture of zero tolerance on PAR and policy noncompliance and continuously monitor and improve standards.
•   Develop and design and implement overdue management strategies across their region and ensure that staff is well trained in the CPC (Consumer Protection Code) and follow it at all times.

Deposit

•   Responsible for overall region’s deposits targets and maximize business at region level as per assigned targets.
•   Management of region’s deposits portfolio both volume and customer base.
•   Will be responsible for the regional pre-defined sales goals.
•  Review and control the overall cost of the region in terms of cost of funds, administrative costs as well as becoming productive through quality growth on regular basis (at least monthly) and take continuous measures to ensure the profitability of the region.

Core Competencies:

• Proven ability to lead multi-discipline teams
• Strong communication & presentation skills
• Strong analytical & critical thinking skills
• Ability to communicate with various business contacts to understand their needs and translate them into a scope of work that meets their desire outcomes.
• Ability to perform under pressure and tight deadlines and to be effective in on-site work environment.
• Ability to manage multiple projects concurrently, including identification of career path items to ensure deliverable deadline are met.
• Ability to focus on the big picture to effectively and efficiently provide services that meet client needs, while also having the ability to identify and analyze details that are critical to project outcomes
• Strong client relations, negotiation and selling skills.
• Consumer lending
• Linkaging & networking for productive partnership