Transaction Processing:

•   Responsible for counter services in the branch with a view to achieve timely and accurate processing of deliverables in a personalized environment.
•   Approval and supervision of daily transactions relating to cash, cheque deposit / withdrawals (including remittance, clearing and collection instruments) Account opening, Loan Processing, Cheque Book issuance, ATM issuance, Dormant/inoperative account, Stop payment etc.
•   Reconciliation of all cash suspense/sundry accounts on a daily basis.
•   Checking of system generated reports on a daily basis.

Service Delivery:

•   Managing service delivery - observation of queue time and length / taking action as needed to capacitive serving counters and /or managing customer traffic.
•   Resolving investigations and inquiries initiated by customers.
•   Liaise with sales and service staff to ensure that adequate support is provided in facilitating branchs service delivery standards.
•   Improved service standards and minimum turnaround time.
•   Responsible for calling to loan customer after completion of all Loan documents

Risk and Control Management:

•   Review of systems and controls on a regular basis, identifying bottlenecks and control weaknesses with a view to achieving improvements in coordination with IT and Operations
•   Ensuring that branch activities are carried out strictly in accordance with the laid down FMBL SOP, S/ Circulars’ and SBP guidelines.
•   Exercising effective dual control over cash along with daily monitoring of cash holding levels to attain optimum holding levels.
•   Custodian of all relevant Keys (strong room, cash vault, and gold safe) and custodian of cheque books, security stationary/AOF, SS cards Loan documentations, Legal booklets and PDCs.
•   Maintenance of all registers.
•   Responsible for supervision of all operations functions like account opening documentation, / Loan documentation and correct input of data in hPLUS.

Cash Management:

•   Maintenance of cash over counters and vault within assigned limits.
•   Minimum instances of overnight excess cash.
•   Timely disposal of excess cash with all required safety measures or approval of excess cash taken by HO

ATM Management:

•   Monitoring and processing of all activities pertaining to ATM operations and ensuring that ATM cash is balanced.
•   Proactively monitoring ATM downtime to maximize customer satisfaction and resolve all technical issues through close coordination with operations and IT department.
•   Control over ATM cash including replenishment and captured cards.
•   Supervision and monitoring of all ATM card deliverables and reconciliation.
•   Investigation and resolution of all abnormalities relating to ATM transactions.

Compliance:

•   Provide support to branch staff to streamline the process of money laundering monitoring as required
•   Interviewing of customer regarding KYC and checking of KYC related documents.
•   In coordination with Branch Manager, identify any breaches of regulatory requirements or ethical standards, where there is a potential risk to the reputation of the Bank
•   Ensure compliance of relevant SOPs at all times
•   Ensure the process of suspicious transaction reporting is followed in line with SOPs
•   Ensure internal / external controls at Branch level
•   Timely rectification of audit observations and plans thereof to avoid repetition of the same.
•   Immediate reporting and follow up of fraud and forgery, litigation and policy deviation with RM/HO.
•   Ensure timely reporting of different periodical statements to HO or any other information asked from time to time.
•   Ensure charges recovered/deducted as per FMBL SOC, NO income leakage in branch

Staff Supervision & Coaching:

•   Daily organization of workflow within assigned team.
•   Regular on job coaching and training of team.
•   Timely and accurate preparation / submission of all reports.
•   Preparation, analysis and submission of reports relating to withholding tax accounts, suspense accounts, commission income,
•   To maintain and record fixed assets of the branch and ensure required depreciation entries and executed on time.
•   To ensure all expenses are recorded against proper and approved bills and claim vouchers.
•   Staff evaluation. High performers to be identified for the higher responsibilities.
•   Active participation in providing suggestions in improvement of existing procedures.
•   Training to Branch ops staff on operational controls and procedures.
•   Optimization of staff productivity.

Administration:

•   Desired cost efficiency to be maintained
•   In case of any emergency in branch inform Regional Manager/Admin Department.
•   To ensure branch is maintained in line with desired standards and all necessary repair and maintenance work is addressed in a timely fashion.
•   Retention of hold mail statements and advised under dual custody.
•   Act as Branch Security Officer.
•  Back up of Branch Manager.

Core Competencies:

• Detail oriented.
• Strategic and critical thinker.
• Proficient in oral and written communication.
•  Leadership
•  Time management
•  Relationship building
• High degree of knowledge of branch operations, and its products and services.
•  Substantive knowledge in bank’s policies and procedures, credit policies, account servicing & management, client servicing and backroom operations.
• Financial analysis.