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Operation Manager / Task Force
Business Banking Department, Lahore
Apply By Jul 20, 2017
Job Description (total positions: 1, posted on: Jun 20, 2017)

  • Transaction Processing:

  • Responsible for counter services in the branch with a view to achieve timely and accurate processing of deliverables in a personalized environment.

  • Approval and supervision of daily transactions relating to cash, cheque deposit / withdrawals (including remittance, clearing and collection instruments) Account opening, Loan Processing, Cheque Book issuance, ATM issuance, Dormant/inoperative account, Stop payment etc.

  • Reconciliation of all cash suspense/sundry accounts on a daily basis.

  • Checking of system generated reports on a daily basis.


  • Service Delivery:


  • Managing service delivery - observation of queue time and length / taking action as needed to capacitive serving counters and /or managing customer traffic.

  • Resolving investigations and inquiries initiated by customers.

  • Liaise with sales and service staff to ensure that adequate support is provided in facilitating branchs service delivery standards.

  • Improved service standards and minimum turnaround time.

  • Responsible for calling to loan customer after completion of all Loan documents


  • Risk and Control Management:

  • Review of systems and controls on a regular basis, identifying bottlenecks and control weaknesses with a view to achieving improvements in coordination with IT and Operations

  • Ensuring that branch activities are carried out strictly in accordance with the laid down FMBL SOP, S/ Circulars’ and SBP guidelines.

  • Exercising effective dual control over cash along with daily monitoring of cash holding levels to attain optimum holding levels.

  • Custodian of all relevant Keys (strong room, cash vault, and gold safe) and custodian of cheque books, security stationary/AOF, SS cards Loan documentations, Legal booklets and PDCs.

  • Maintenance of all registers.

  • Responsible for supervision of all operations functions like account opening documentation, / Loan documentation and correct input of data in hPLUS.


  • Cash Management:


  • Maintenance of cash over counters and vault within assigned limits.

  • Minimum instances of overnight excess cash.

  • Timely disposal of excess cash with all required safety measures or approval of excess cash taken by HO

  • ATM Management:

  • Monitoring and processing of all activities pertaining to ATM operations and ensuring that ATM cash is balanced.

  • Proactively monitoring ATM downtime to maximize customer satisfaction and resolve all technical issues through close coordination with operations and IT department.

  • Control over ATM cash including replenishment and captured cards.

  • Supervision and monitoring of all ATM card deliverables and reconciliation.

  • Investigation and resolution of all abnormalities relating to ATM transactions.


  • Compliance:


  • Provide support to branch staff to streamline the process of money laundering monitoring as required

  • Interviewing of customer regarding KYC and checking of KYC related documents.

  • In coordination with Branch Manager, identify any breaches of regulatory requirements or ethical standards, where there is a potential risk to the reputation of the Bank

  • Ensure compliance of relevant SOPs at all times

  • Ensure the process of suspicious transaction reporting is followed in line with SOPs

  • Ensure internal / external controls at Branch level

  • Timely rectification of audit observations and plans thereof to avoid repetition of the same.

  • Immediate reporting and follow up of fraud and forgery, litigation and policy deviation with RM/HO.

  • Ensure timely reporting of different periodical statements to HO or any other information asked from time to time.

  • Ensure charges recovered/deducted as per FMBL SOC, NO income leakage in branch


  • Staff Supervision & Coaching:


  • Daily organization of workflow within assigned team.

  • Regular on job coaching and training of team.

  • Timely and accurate preparation / submission of all reports.

  • Preparation, analysis and submission of reports relating to withholding tax accounts, suspense accounts, commission income,

  • To maintain and record fixed assets of the branch and ensure required depreciation entries and executed on time.

  • To ensure all expenses are recorded against proper and approved bills and claim vouchers.

  • Staff evaluation. High performers to be identified for the higher responsibilities.

  • Active participation in providing suggestions in improvement of existing procedures.

  • Training to Branch ops staff on operational controls and procedures.

  • Optimization of staff productivity.


  • Administration:


  • Desired cost efficiency to be maintained

  • In case of any emergency in branch inform Regional Manager/Admin Department.

  • To ensure branch is maintained in line with desired standards and all necessary repair and maintenance work is addressed in a timely fashion.

  • Retention of hold mail statements and advised under dual custody.

  • Act as Branch Security Officer.

  • Back up of Branch Manager.

Finca is an EOE.

Required Skills

Financial Analysis, Detail Oriented, Strategic and Critical Thinking, Excellent in Oral and Written Communications

Banking/Financial Services
Job Type
Full Time/Permanent ( First Shift (Day) )
No Preference
22 - 45 Years
Minimum Education
Degree Title
Career Level
Experienced Professional
Minimum Experience
1 Year(Minimum 1 year of relevant experience)