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Unit Head - IT Operations
Information Technology Department, Lahore
Apply By May 27, 2018
Job Description (total positions: 1, posted on: Apr 27, 2018)

About the Role:

This role will be responsible for the oversight and alignment of IT operations within the bank which includes (but is not limited to) software support, technical support, infrastructure and networks planning, budgeting, design, implementation and maintenance in accordance to the bank’s policies and applicable regulatory requirements, as well as review and update IT policies/procedures in line with changing business needs.


Your Key Responsibilities:

Coordination and Supervision - Coordinate, manage and monitor the technical support, network, infrastructure, & software services in the organization.

Financial - Prepare and control IT operational budgets. Control inventory.

Compliance and Best Practices– Stay up to date on industry norms, practices and regulations to improve IT processes and policies in support of organizational goals and regulatory requirements. Formulate and implement departmental and organizational IT policies and procedures. Monitor adherence to rules, regulations and procedures. Ensure all aspects of IT infrastructure/data center (network, systems, and applications) are well maintained and available for business.

Risk Management: Evaluate practices, procedures, frameworks and functions to assess security gaps, devise and implement necessary plans to mitigate identified risks.

Service Quality: Monitor IT service irregularities and disruptions and identify improvement/recommendations for infrastructure and procedural enhancements.

Human Resources - Plan the effective use of available human resources. Coordinate recruitment and placement of required staff as needed with HR. Delegate tasks and practice accountability. Establish work schedules. Supervise staff. Monitor and evaluate performance.

Communication - Monitor, manage and improve the efficiency of support services and facilitate coordination and communication with branches and departments.

Strategic Input - Liaison with top management. Assist in the development of strategic plans for IT operations. Implement and manage operational plans. Explore technology based solution/services & service providers in view of business strategy. Provide recommendations along with cost benefits to MB. Manage implementation of approved projects in coordination with internal/external stakeholders.


Core Competencies:

Adaptable and able to pick up new IT tools & technologies quickly.

Good communication skills.

Able to work to tight deadlines

Thorough and precise in work

Have a logical and enquiring mind.

Planning and organizing


Communication skills

Influencing and leading

Team work

Professional Training:

Strong leadership skills with proven capacity to direct, to influence and to motivate the team under management.

Proven ability to balance, prioritize and organize multiple tasks.

Excellent capacity to present and to explain the information, persuade others and promote the understanding and the consensus.

Technical Training:

Networks and Support Trainings (CCNP, MCITP, CCNA etc)


Infrastructure Trainings (MCSE, Netapp Storage, Hyper-V certification etc)


Reporting to Head IT

Location: Lahore

About the Benefits: Market Competitive Salary will be offered as per experience

FINCA Microfinance Bank Ltd is an Equal Opportunity Employer.


Banking/Financial Services
Management Information System (MIS)
Job Type
Full Time/Permanent ( First Shift (Day) )
No Preference
Minimum Education
Career Level
Department Head
Required Experience
8 Years - 10 Years