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Phone Banking Executive
Customer Experience Department, Lahore
Apply By Jun 21, 2018
Job Description (total positions: 2, posted on: May 21, 2018)

Your Key Responsibilities:

  • Answer calls professionally
  • Respond to customer inquiries
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Process orders, forms, and applications
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Make outbound calls for customer satisfaction
  • Make outbound calls for compliant closing.
  • Coordination with concerned department in cases customer query need second step follow-up.
  • Customer queries forwarding to Business Banking Department.
  • Outbound calls to potential leads generated landed at call center helpline. Sharing potential business leads with Business.
  • Generate and Follow up of business leads sent to business and reporting of loop closing to line manager.
  • Any other task assigned by line manager.

Core Competencies:

  • Good verbal & written communication skills
  • Good computer skills particularly in Excel & Word
  • Good interpersonal skill
  • Sound analytical skills
  • Strong presentation and reporting skills.

Professional Training:

  • Soft skills
  • Seven habits

Technical Training:

  • Microsoft (Excel, Word, PowerPoint)
  • Customer care
  • Quality assurance

Relationships

  • Reporting to Manager Call Center

Location:

  • Lahore

About the Benefits:

  • Market Competitive Salary will be offered as per experience
  • FINCA Microfinance Bank Ltd is an Equal Opportunity Employer.

Industry
Banking/Financial Services
Category
Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
Gender
No Preference
Minimum Education
Bachelors
Degree Title
Minimum 14 Years of Education
Career Level
Entry Level
Required Experience
Fresh - 2 Years