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Customer Services Officer (Branch Operations)
Business Banking Department, Dera Ismail Khan
Apply By Jan 3, 2019
Job Description (total positions: 2, posted on: Dec 3, 2018)

Interacting with customers inquiring on their purpose of visit and guide them to the relevant staff for resolution of their queries to ensure the customer leaves the branch satisfied. Resolving/replying the queries of the customers identify customer needs & provide complete details on bank products and services, their Terms & conditions. Improve service standards and minimum turnaround time

Responsible for scrutiny AOF documents & filling, SS Card filling, input data in hPLUS, generation of account #, Scanning of SS card and record keeping as per FMBL Operational Manual.

Responsible for completing of Loan documentation/Legal Book let/PDCs, input of data into the hPLUS for booking loan and record keeping as per FMBL KKKK Manual.


  • Receive inward/outward clearing/collection cheques for timely lodgment and clearance.
  • Receive internal/online funds transfer cheques from customer and posting in hPLUS.
  • Issuance/cancellation/realization/duplicate of PO upon customer request.
  • Make sure that KYC should be properly filled and updated the same in hPLUS on same day.
  • To make sure that all Term Deposit Receipts requests are properly filled and entered in hPLUS, all early termination of TDR requests processed and all formalities are complete, record keeping as per FMBL Operational Manual
  • Recovered charges from customers as per Schedule of Charges.
  • Custodian of strong room Keys, Gold safe keys, Security Stationary, ATM Card & PINS.
  • Responsible for issuance ATM Card & PINS, resolve ATM disputed transactions either issuer or acquirer and process debit authority of said transactions for reconciliation of ATM
  • Responsible for issuance of cheque books to customers/authorized representative and taking proper acknowledgment on requisition/register
  • Ensure that all customer requests are properly executed in hPLUS and documented,. Issuance of different type of certificate, Maintain Zakat data, Hold mail. Account closing etc
  • Responsible for reconciliation of Bank A/c, Security Stationary on daily/monthly basis
  • To perform floor duty & continuously maintain and improve branch ambiance, make sure that all marketing material is prominently available and up to date.
  • Ensure post sale service to the client, Promotes the bank’s products and services; consistently cross-sells bank products at every opportunity

Required Skills

• Excellent communication skills • Polite and

Banking/Financial Services
Job Type
Full Time/Permanent ( First Shift (Day) )
20 - 25 Years
Minimum Education
Bachelor (14 Years)
Degree Title
Career Level
Entry Level
Required Experience
Fresh - 2 Years
Salary Range
PKR. 18,000 to 20,000/Month